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Mobile Phone Terms & Conditions

We, us means Riviera Networks Limited, a company registered in England with registered number 04794045. Mobile Phone Equipment means any cellular telephone supplied under this contract. Item means any Mobile Phone Equipment, accessory, promotional items and other goods supplied under this contract.

Mobile Phone Equipment Offer

All offers made by us for Mobile Phone Equipment and Item are limited period offers subject to availability and subject to status. We will carry out a credit check prior to acceptance of your order. Products will be supplied with a warranty from the manufacturer.

Airtime Contract

All Mobile Phone Equipment is supplied subject to a minimum term airtime contract through the relevant Network. The Terms and Conditions of Supply of Cellular Telephone Services that apply to the supply of airtime under this contract are already with you (at signature stage).

Sim Free Purchases

Any goods supplied on a sim free or standard supply basis must be paid for in full and by cleared funds prior to delivery. Goods purchased by Credit Card will only be delivered to an authorised card holder’s address. If goods remain unavailable we will refund your payment within 7 days of your request.


Ownership of the item will not pass to you until such time as we have received payment of the purchase price in full. In the case of Mobile Phone Equipment offers, ownership shall not pass until you have fulfilled the minimum term of the airtime contract. If you terminate the airtime contract before the minimum term has been satisfied, you will be responsible for repaying us the original Sim free retail price of the Mobile Phone Equipment at the date of your original connection. Risk of damage to or loss of the item shall pass to you at the time of delivery


Delivery of Mobile Phone Equipment and other items will be made to an address in mainland UK only. We shall endeavour to deliver the items within 7 working days of your order. This delivery period is an estimate only and we cannot accept responsibility for late delivery unless the delay exceeds a period of thirty days from the date of your order. We cannot accept responsibility for late delivery due to insufficient or wrong information provided, or delays in the connection process, this includes mandatory proofs requested by the Network and completion of the Network contract. Goods received damaged or with items missing must be reported to us within 24 hours of delivery.

Handset Issues

We encourage you to test the handset(s) immediately so that any issues can be dealt with straight away.  Goods received damaged or with items missing must be reported to us within 24 hours of delivery. Any issues or fault with the handset must be notified to Riviera Networks within 14 days of delivery in exactly the same condition as originally supplied. If your handset is faulty, please contact us at

Free Gifts / Promotional Items

Free gifts, including accessories that are given away in conjunction with a Mobile Phone Equipment purchase may be despatched under separate cover, up to 28 days after the Mobile Phone Equipment has been delivered. However, if the contract is terminated in this period we will withdraw the offer of the gift.


If you are granted credit and you do not pay any sums due to us within 30 days of the date of your invoice, we reserve the right to charge interest and administration fees and recover all items provided under the contract. We will not exercise this right where you have notified us of a valid reason for non-payment. Prices unless indicated otherwise, all prices stated exclude VAT and delivery.

Our Responsibility to You – Please Note

We will perform the contract with reasonable skill and care We shall not be liable for airtime charges during any period In no circumstances shall we be liable for any loss or damage arising out of all relating to the services that we provide which is for any loss of profits, loss of sales, loss or turnover, loss of bargain, loss of opportunity, damage to goodwill or reputation, loss of use of any apparatus, software or data loss or time on the part of management or the staff or any indirect or consequential loss or damage however so arising, for death or personal injury, in the event that you use an item for a commercial purpose then we shall not be liable to you for any loss of income, business or profits or any other economic loss arising out of your use or inability to use any item at any time, however this loss may be caused and whether or not it is a result of your own negligence.

Your Statutory Rights

Your rights and obligations under these terms and conditions are personal to you and may not be assigned by you to anyone else. We may transfer our rights and/or obligations under these terms and conditions or any part thereof.

Tariff Changes

All new connections may be subject to additional charges should the customer change to a lower monthly tariff within the contractual period of the new airtime contract. The additional costs will be based on the difference between the original handset price charges and the cost of the handset with lower monthly tariff. Please ensure that you choose the correct tariff to avoid these penalties that are imposed on us by the Network Providers. Changing to a higher monthly tariff, however, will not normally incur additional charges. Additional charges will always be avoided where possible. Please feel free to call us if you require more information.


Please note that by upgrading your handset you are committed to a new minimum term airtime contract with your mobile Network. Ownership and airtime contract conditions apply (see above). We cannot offer a 14-day money back guarantee with upgrades.

Mobile Number Porting

We can offer to port your existing mobile phone number if you are connecting to a different phone network and can provide us with an active PAC code from your existing network. We cannot be held liable for any consequential loss resulting from a mobile number port failure. You must notify us of any problems within 14 days of your connection.

General Conditions

Your rights and obligations under these terms and conditions are personal to you/your company and may not be assigned by you to any third party. We may transfer our rights and/or obligations under these Terms and Conditions or any part thereof. You must be aged 18 years or over.

01/04/2006 This contract is governed by English Law

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