Phone Line Transfers
- To commence with the transfer of BT services just need the phone numbers and building details (including postcode). If you have bills available, you can copy them.
- Detail relating to the use of each line are useful for our records. We can also then provide a text description of the line on your invoices.
- We cannot identify at this stage whether or not you are in a current contract, so you should satisfy yourself that the lines are at least 12 months old.
- Once we submit the transfer request you will receive a letter from BT for each line confirming the change, and giving you the opportunity to cancel. This letter will also contain a summary of any BT early termination charges that may apply. If any of these charges prove to be prohibitive (perhaps you are in a 3 year contract for example) we can still cancel the transfer without penalty to you. It’s therefore recommended that you read these letters.
- Once started, the transfer process takes 2 or 3 weeks to complete. This timescale is driven by BT and not Riviera Networks.
- On completion there will be no interruption to service; all phone numbers will remain unchanged.
- We will advise you of the confirmed transfer date so you can confirm that BT direct charges cease on the correct date.
- From this point on all requests relating to this line should be directed to Riviera Networks via helpdesk@riviera-networks.co.uk.
- One single invoice will be raised monthly for each building.
Broadband Transfers
- Broadband transfers are more involved and do incur a cost. A fee of £85.00 will cover the cost of a new router and service set up, including any 3rd party liaison required.
- Please provide details on the use of the service, particularly if the service is used for remote monitoring. If you have a static IP address, please be aware that this will change.
- Once started, the transfer process takes 2 or 3 weeks to complete. This timescale is driven by BT and not Riviera Networks.
- We will provide you with a new router for your service once it has changed over.
- We will advise you of the confirmed transfer date so you can confirm that BT direct charges cease on the correct date.
- Please note that on the day of transfer there is usually a period of downtime as the service transfers between equipment. This unfortunately cannot be avoided.
- From this point on all requests relating to this service should be directed to Riviera Networks via our website contact page.